Privacy Policy

1. Information We Collect

We may collect information you provide directly to us, including:

• First and last name
• Company name
• Email address
• Phone number
• Business address
• City, state, and ZIP code
• Industry
• Services or solutions you are interested in
• Information included in contact forms or support requests
• Job application information
• Resume and cover-letter information
• Account or portal information
• Communications sent to OneGuard

We may also automatically collect limited technical information when you use our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring pages
• Pages visited
• Date and time of visits
• General geographic information
• Website interaction and performance information

2. How We Use Information

We may use collected information to:

• Respond to inquiries
• Provide quotes, consultations, and service information
• Create and manage customer relationships
• Provide IT, security, communications, and related services
• Provide customer support
• Process job applications
• Operate and improve our website
• Diagnose website or service problems
• Protect OneGuard systems and users
• Detect fraud, abuse, unauthorized access, or security incidents
• Communicate about projects, accounts, services, and support requests
• Maintain business and compliance records
• Analyze website performance and usage
• Meet legal or regulatory requirements

3. Website Contact Forms and CRM

Information submitted through OneGuard website forms may be transmitted to and stored within OneGuard's customer relationship management systems and related business systems.

This information may be used to contact you about the products, services, projects, or solutions you requested information about.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality
• Remember preferences
• Improve performance
• Understand website usage
• Measure traffic
• Improve security

Your browser may allow you to restrict or disable cookies. Some website functionality may not operate correctly if cookies are disabled.

5. Analytics

OneGuard may use analytics or website-performance tools to better understand how visitors use our website.

These services may collect information such as pages visited, approximate location, device information, browser information, and interactions with website content.

We use this information to improve website usability, performance, marketing, and service offerings.

6. Third-Party Service Providers

OneGuard may use third-party companies to help operate our business and technology infrastructure.

These providers may include:

• Cloud hosting providers
• Website hosting providers
• Database providers
• Email delivery providers
• Customer relationship management systems
• Payment processors
• Communications providers
• Cybersecurity providers
• Analytics services
• Software vendors

We may provide these vendors with information necessary for them to perform services on our behalf.

They are permitted to process information only as needed to provide those services or as otherwise permitted by applicable law and their agreements with us.

7. Customer and Service Data

Customers using OneGuard-managed services may provide OneGuard with access to systems, networks, accounts, devices, security systems, logs, technical information, or other information necessary to provide contracted services.

Treatment of information obtained while providing contracted services may also be governed by the customer's applicable managed service agreement, statement of work, service agreement, or other written contract.

8. Security

OneGuard uses reasonable administrative, technical, and physical safeguards intended to protect information from unauthorized access, disclosure, misuse, alteration, or destruction.

However, no internet transmission, computer system, cloud service, or storage system can be guaranteed to be completely secure.

9. Information Sharing

OneGuard does not sell personal information for money.

We may share information when reasonably necessary with:

• Vendors and service providers supporting our operations
• Professional advisers
• Insurance providers
• Legal counsel
• Government authorities when legally required
• Law enforcement when legally required
• Successors involved in a merger, acquisition, restructuring, or sale of business assets

We may also disclose information when we reasonably believe disclosure is necessary to protect OneGuard, our customers, our systems, another person, or the public.

10. Marketing Communications

If you receive marketing communications from OneGuard, you may request to stop receiving those communications.

Operational communications related to active accounts, projects, support requests, security notices, invoices, or existing services may still be sent when necessary.

11. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain customer and business records
• Respond to requests
• Resolve disputes
• Protect our systems
• Meet contractual obligations
• Satisfy legal, accounting, insurance, or regulatory requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

12. Children's Privacy

OneGuard's website and business services are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our public website.

If we learn that such information was collected unintentionally, we will take reasonable steps to remove it.

13. External Links

The OneGuard website may contain links to websites operated by other companies.

OneGuard is not responsible for the privacy practices, content, or security of third-party websites.

You should review the privacy policy of any third-party website you visit.

14. Your Privacy Requests

Depending on applicable law and your relationship with OneGuard, you may contact us to:

• Request information about personal information we maintain
• Request correction of inaccurate information
• Request deletion of certain information
• Update your contact information
• Ask questions about how information is used

Some information may need to be retained for contractual, security, legal, accounting, or regulatory purposes.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The most current version will be posted on this page with an updated "Last Updated" date.

16. Contact Us

For questions or requests relating to this Privacy Policy or OneGuard's privacy practices, contact OneGuard IT through the website contact page or by email at: support@oneguardit.com