Terms of Service

1. About OneGuard IT

OneGuard IT provides technology, information technology, communications, security, and related professional services. Depending on the customer's agreement with OneGuard, these services may include:

• Managed IT services
• IT support and help desk services
• Network infrastructure
• Cybersecurity-related services
• Incident response
• Professional IT services
• Voice over Internet Protocol (VoIP) solutions
• Security camera systems
• Access control systems
• Structured cabling
• Managed print services
• Other technology and security solutions

Information provided on this website is intended to provide general information about OneGuard and its services. Availability of individual services may vary by location, customer, project, and service agreement.

2. Website Use

You may use this website for lawful business and informational purposes.

You agree not to:

• Attempt to gain unauthorized access to our website, systems, networks, customer portals, accounts, or infrastructure.
• Attempt to bypass security or authentication mechanisms.
• Introduce malware, malicious code, automated attacks, or other harmful technology.
• Conduct vulnerability scans, penetration testing, or security testing against OneGuard systems without our prior written authorization.
• Interfere with the operation or availability of our website or services.
• Use automated systems to excessively scrape, crawl, or collect information from our website.
• Impersonate another individual or organization.
• Use our website or services for fraudulent, illegal, abusive, or malicious activities.

We reserve the right to restrict or terminate access when we reasonably believe these Terms have been violated.

3. Quotes, Estimates, and Website Information

Information appearing on this website does not constitute a binding offer unless expressly stated otherwise.

Quotes, estimates, proposals, project scopes, pricing, timelines, and service recommendations may be subject to separate agreements.

Prices and service descriptions displayed on the website may change without notice.

A contract for services is created only when OneGuard and the customer enter into an applicable written agreement, proposal, statement of work, order, or other accepted service arrangement.

4. Customer Agreements

Customers purchasing services from OneGuard may be subject to additional agreements, including:

• Managed service agreements
• Service-level agreements
• Statements of work
• Project proposals
• Equipment purchase agreements
• Licensing agreements
• Monitoring agreements
• Third-party service agreements
• Other written contracts

If a provision of these Terms conflicts with a separately executed written agreement between OneGuard and a customer concerning paid services, the executed agreement will control with respect to those services.

5. Third-Party Products and Services

OneGuard may recommend, resell, install, configure, integrate, or support products and services provided by third parties.

These may include software vendors, hardware manufacturers, telecommunications providers, cloud providers, cybersecurity vendors, monitoring providers, payment processors, and other technology companies.

Third-party products and services may be governed by their own terms, warranties, privacy policies, licensing requirements, and service conditions.

OneGuard is not responsible for outages, vulnerabilities, changes, discontinuation, or failures caused solely by third-party products or services except as otherwise provided in a written agreement with the customer.

6. Security and Cybersecurity

OneGuard takes reasonable measures to protect its systems and provide security-related services to customers.

However, no technology environment, cybersecurity system, camera system, access-control system, backup solution, network, or other security measure can guarantee complete protection against every threat, outage, intrusion, equipment failure, cyberattack, or other event.

Unless specifically guaranteed in a written agreement, OneGuard does not represent that any service or product will prevent every security incident, cyberattack, data loss event, unauthorized access event, equipment failure, or business interruption.

Customers remain responsible for complying with their own legal, regulatory, insurance, operational, and industry requirements unless those responsibilities have expressly been assumed by OneGuard in writing.

7. Security Cameras and Physical Security Systems

Security cameras, access-control systems, alarms, and related technologies are intended to assist with security and operational objectives.

They do not guarantee prevention of theft, trespassing, property damage, unauthorized entry, personal injury, or other incidents.

Customers are responsible for determining whether their use of cameras, recording equipment, access-control systems, biometric technology, audio recording, or other security technologies complies with applicable laws and regulations.

8. Intellectual Property

Unless otherwise indicated, the OneGuard name, logos, website design, written content, graphics, photographs, software, documentation, and other original materials on this website are owned by or licensed to OneGuard.

You may view and use website content for legitimate personal or business evaluation purposes.

You may not reproduce, distribute, sell, republish, modify, or commercially exploit OneGuard materials without permission except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

9. Customer Portals and Accounts

Certain OneGuard services may require an account or customer portal.

You are responsible for:

• Protecting your login credentials.
• Using strong passwords and available security features.
• Limiting account access to authorized users.
• Promptly notifying OneGuard if you believe an account has been compromised.

You may not share credentials with unauthorized individuals or attempt to access another customer's account.

10. Electronic Communications

When you submit a form, create an account, request support, or otherwise communicate with OneGuard electronically, you consent to receive communications related to your request, account, project, services, or business relationship.

11. Disclaimer of Warranties

The website and its informational content are provided on an "as available" basis.

To the maximum extent permitted by law, OneGuard makes no warranty that the website will always be available, uninterrupted, error-free, or free from harmful components.

Specific warranties associated with paid services, hardware, software, or projects will be governed by the applicable customer agreement or manufacturer's warranty.

12. Limitation of Liability

To the maximum extent permitted by applicable law, OneGuard will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from use of the public website.

Liability related to paid services will be governed by the applicable written agreement between OneGuard and the customer.

13. Indemnification

You agree not to use the website or OneGuard services in a manner that violates applicable law or the rights of another person or organization.

To the extent permitted by law, you agree to be responsible for claims or damages resulting from your unlawful or unauthorized use of OneGuard systems or services.

14. Availability and Changes

OneGuard may modify, suspend, replace, or discontinue portions of the website at any time.

We may update these Terms periodically. The updated version will be identified by the "Last Updated" date displayed on this page.

Continued use of the website following an update constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the State of Iowa, without regard to conflict-of-law principles.

Any disputes related solely to use of this website will be handled in an appropriate court located in Iowa unless another written agreement requires a different venue or dispute-resolution process.

16. Contact Us

Questions about these Terms may be directed to OneGuard IT through the website contact page or by email at: support@oneguardit.com